Account Eligibility & Registration
To use the Service, you must be at least 18 years old and capable of entering into a binding contract. If you are creating an account on behalf of a company or other legal entity, you represent that you are authorized to bind that entity.
When you register, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must notify us immediately through our contact page if you suspect any unauthorized use of your account.
You may not create multiple accounts for the purpose of abusing free tier limits or trial periods. We reserve the right to suspend or terminate accounts that violate this policy.
Description of the Service
FileSign is an electronic signature platform that enables users to upload documents, place signature fields, send documents for signature, and keep completion evidence. The specific features available to you are those shown in the product at the time of use.
We are continuously improving the Service, which means features may be added, modified, or removed over time. We will make reasonable efforts to notify customers of material changes to functionality.
Subscriptions, Billing & Payments
FileSign may introduce paid subscription plans in the future. Paid checkout is not currently available. Pricing, renewal, cancellation, and refund terms will be shown before any payment is requested.
FileSign will not collect payment details through the current Free workspace experience.
Acceptable Use
You agree to use the Service only for lawful purposes. Specifically, you may not:
- Use the Service to send, sign, or manage documents that violate any applicable law or regulation
- Upload documents containing malicious code, malware, or content that infringes on the intellectual property rights of others
- Attempt to circumvent usage limits, access controls, or security measures
- Reverse-engineer, decompile, or extract the source code of the Service
- Use automated scripts or bots to interact with the Service unless explicitly authorized by FileSign
- Submit documents for signature without the legal authority to request signatures from the named recipients
You retain all rights to the documents you upload. You represent that you have the necessary rights and permissions to upload, share, and request signatures on those documents through the Service.
Electronic Signatures
Electronic signatures are recognised in many jurisdictions, but requirements vary by document and location. Each completed FileSign workflow records signing events, timestamps, and completion evidence.
You are responsible for determining whether electronic signatures are appropriate for the documents you send through the Service. Certain documents (such as wills, trusts, and family law matters) may have specific legal requirements that you should evaluate with your legal advisor.
Signers receive a unique signing link by email. No account registration is required to sign a document, and signers agree to the use of electronic signatures by proceeding to sign.
Third-Party Services
FileSign uses third-party services to deliver the Service, including Vercel, Supabase, Resend, and Cloudflare. Their own terms and privacy practices govern the services they provide to FileSign.
Additional integrations may be introduced in the future. FileSign will identify them in the product when they become available.
Intellectual Property
The FileSign platform, including its software, design, branding, trademarks, and underlying technology, is owned by FileSign LLC or its licensors. You are granted a limited, non-exclusive, non-transferable right to use the Service during your subscription term. Nothing in these Terms transfers ownership of any intellectual property to you.
You retain all intellectual property rights to the documents you upload and the content you create using the Service. We do not claim ownership over your documents. You grant us a limited license to process, store, and transmit your documents solely for the purpose of providing the Service to you.
If you provide feedback or suggestions about the Service, we may use those without obligation to you.
Disclaimers
The Service is provided “as is” and “as available,” without any warranty, express or implied. To the maximum extent permitted by law, FileSign LLC disclaims all warranties, including merchantability, fitness for a particular purpose, and non-infringement.
We do not guarantee that the Service will be uninterrupted, error-free, or secure at all times. We make reasonable efforts to maintain availability and security, but we cannot guarantee against all outages, attacks, or data loss.
FileSign is not a legal advisory service. We provide tools for electronic signatures, but we do not provide legal advice. You should consult with a qualified attorney regarding the legal sufficiency of electronic signatures for your specific use case.
Limitation of Liability
To the maximum extent permitted by law, FileSign LLC shall not be liable for any indirect, incidental, special, consequential, or exemplary damages arising out of or in connection with your use of the Service. This includes, but is not limited to, loss of revenue, loss of data, loss of business opportunity, and costs of replacement services.
Our total aggregate liability for any claim arising under these Terms shall not exceed the total fees paid by you to FileSign in the 12 months preceding the event giving rise to the claim. This limitation applies regardless of the legal theory on which the claim is based.
Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.
Termination
You may terminate your account at any time from your account settings. Upon termination, your access to the Service will cease immediately. We will retain your data for 30 days following termination to allow for export, after which it will be permanently deleted in accordance with our data retention schedule.
We may suspend or terminate your account if we determine in good faith that you have violated these Terms. Where possible, we will provide advance notice and an opportunity to remedy the violation before termination.
Sections of these Terms that by their nature should survive termination (including intellectual property, disclaimers, limitation of liability, and governing law) will continue to apply after termination.
Changes to These Terms
We may update these Terms from time to time. If we make material changes, we will notify you by email (to the address associated with your account) and through in-app notification at least 14 days before the changes take effect.
If you do not agree to the updated Terms, you may terminate your account before the changes take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.
Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved exclusively in the state or federal courts located in San Francisco, California.
Contact
If you have questions about these Terms or need to reach us for any legal or account-related matter, please contact: